John Nzf

Returned product in perfect condition and they will not refund me Lied about condition I sent it back in. DO NOT BUY!

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Returned product in perfect condition and they will not refund me Lied about condition I sent it back in. DO NOT BUY
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Loss:
$35

Preferred solution: Full refund

User's recommendation: Avoid like the Plague!

Sissy Qry

No contact info..No business

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If a company cannot provide a physical address and phone number to be contacted, they can't be trusted
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Cons:
  • No contact physical address or phone number

Preferred solution: Contact information

User's recommendation: DONT DO BUSINESS WITH COMPANIES WITH NO ADDRESS OR PHONE !

Anonymous
map-marker Detroit, Michigan

Product is lost in transit

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Product never received. Website is a joke as far as communication information. No contact phone numbers to reach anyone. The customer service link is a joke as well. Zero help when you click to try and reach someone or email them. Will NEVER order from them again.
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User's recommendation: Don't buy from these people.

Bill D Cnf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order was not delivered

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Order # 1643****SAR was not delivered. It is impossible to call you and report this issue and I doubt that this will be received. Tracking number associated with this order does not work.
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Loss:
$53
Cons:
  • Did not receive

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

Anonymous
map-marker Chicago, Illinois

Notifying everyone for a bad review

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When I received the package the ring was broken, I try to call, no one answered. I send emails, I didn't receive any responses. This is 3 email I am sending. I paid for merchandise that I can't use. Your customer service is very bad. Very bad customer support. I couldn't speak to the person. I send email no one respond
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User's recommendation: I wouldn’t recommend

Maria G Hvj

Tilts over

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All fixed, I just had to watch the whole video. Thank you sooo very much . Love my Skim-A-Round, This is my second one. I had my first for 3 yrs, Not bad for being in water with chlorine for hrs. ThankYou
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User's recommendation: But it, its great and you'll love it

Anonymous
map-marker Fresno, California

Product doesn't work

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When water levels change or pump goes off skimmer is hard to reset unless your there. Called customer service and can't speak to an actual human. Fornthe about of money you spend on this it would be nice to chat with someone live.
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Michael G Lbn

I returned your shimmer baskets over two weeks ago and haven't heard or received my credit?

I received your product and it didnt work at all. Within four days of receiving I sent your product back! Still waiting for a refund and some kind of confirmation.
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Loss:
$13
Pros:
  • Looked great on line
Cons:
  • No phone number to talk to anyone

Preferred solution: Full refund

Al B Awe

Tracking my order

When I bought the item, it went to my work email, I really wanted to use my personal email which is Als92se@***.com is order for me to track my order, I dont remember ever creating an account with skim around, if you can please send my tracking info to Als92se@***.com. Thank you, Al
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Preferred solution: Deliver product or service ordered

Shane W Flj

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Verified Reviewer

Need a new set of rings

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Nobody will answer the phone bad customer service Cannot order the parts needed rings break and there's no way to purchase more No way to talk to anyone in customer service very bad customer service no customer service no customer service whatsoever can't get hold of anybody nobody's trying to call me back
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Cons:
  • Can not ordered parts

Preferred solution: Need to order rings

Marleni Dsb
map-marker Saint George, Utah

To long of shipping time

To long of shipping time. from florida to utah to long of shipping time. 2-5 business to ship plus a week to long
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Harold R Ngl

Lost my order number for skimmer basket I ordred

Lost all my emails on my phone and I'm unable to get them back,paid by card on 3/3/2023 and my account shows payment was withdrawn from my bank. My new email address is hr22256az @***.com thank you for your understanding
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Preferred solution: Product

Misael Ghh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Asking about my unit compare to a new one

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In the one I have the two pieces won't snap together anymore and I was trying to get ahold of the company for a warranty replacement.
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User's recommendation: Don't use them.

Anonymous
map-marker Baton Rouge, Louisiana

Tricia.gaddis@***.com

Did not receive my full order. Very unhappy with the co tact process. Please call me asap 850797****
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Seth M Pou

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Verified Reviewer

Wrong shipping address

Skim-A-Round - Wrong shipping address
My item has the wrong shipping address on it, (my fault) would love to resolve this. Let me speak with a live person please. Address should be 3855 greenside ct. Dacula 30019, not 3588.
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Loss:
$36
Cons:
  • No phone number for anyone

Preferred solution: Full refund